Winterberry Cottage has received all five stars in Yahoo's Five Star Top Service Rating Chart. Satisfied customers have awarded us the very highest possible ratings in our customer service and quality products. If for any reason, whatsoever, you decide you do not want the product(s) you purchased, a full refund will be returned to you promptly. Or, if you simply want to exchange the pillow and would like a different selection, you can do that too! The choice will always be up to you. We trust our customers and want them to trust us as well. We are confident, however, that you will be pleased with your selection(s), as we have had nothing but the highest compliments of the quality and service of our Balsam Fir pillows. Charlie cuts all of our beautiful fabrics by hand and Wendy, who has over 30 years of sewing experience, sews your pillow together in a doubled-stitched seam for durability and strength. All pillows are then filled by hand, and closed with a durable overcast stitch. Our fabrics are top quality tapestries, cottons, and cotton blends. We can produce the highest quality pillow because our Balsam pillows don't pass through dozens of hands before reaching the shipping carton; each and every pillow is handcrafted by Wendy and Charlie. You can be assured that we will deliver a product that is not mass produced and thrown together. We don't make our pillows ahead of time and wait for a buyer - your pillow won't be sitting around a warehouse waiting to be shipped. In order for us to deliver you the freshest possible pillow, we make your pillow immediately upon receiving your order! Our pillows are shipped as soon as possible following your order. We will give you your money's worth and more! Place you order now and you will see why everyone loves our Balsam Fir pillows - you have nothing to lose, as we will refund your money if our pillows are not what we say they are!